Our best practices
You’ve poured your heart into your project, and handing it over for localization can feel scare, especially when you're not fluent in the target language. We understand your concerns, which is why we want to reassure you that customer and user satisfaction are our top priority. Discover our five best practices to ensure your project is in capable hands.
1. Free consultation and ongoing communication during the whole process
Welcome to our creative space! We are artists just like you, and we understand that art is a personal journey, which is why we offer a free, no-obligation consultation. Whether online or at our office in Rabat, we'll discuss your unique needs and guide you through our process, so that you will get to know us better and feel confident that your project is in expert hands.
2. Human and personalized approach
All of your projects are handled in-house, so that you will always know who is in charge of your baby. Should any problems arise during the localization process, we prioritize proactive communication to ensure swift resolutions. We will also address any queries promptly to guarantee a thorough understanding of the project’s context.
3. Ethical use of technology
We are committed to harnessing technology to enhance human capabilities rather than replace them. By utilizing advanced translation and project management tools, we optimize the workflow, while ensuring that all of your text remains 100 % human-generated. We believe this approach guarantees the highest level of enjoyment for everyone involved.
4. Honesty is the best policy
Your trust is important to us. While we understand that things may happen, we strive to provide 100 % on-time delivery and customer satisfaction. We will provide realistic timeframes for your project and will only accept it if we are confident in delivering the highest quality. To guarantee your complete satisfaction, you will also be entitled to a revision after the project's delivery.
5. Maximum confidentiality
Confidentiality is crucial in the realm of audiovisual projects. We understand the potential impact of leaks and spoilers, which is why we prioritize the security of your content. Rest assured, your projects are safe with us and will remain within our offices. Trust us to protect your creative work from any unauthorized access.